BucketDescaler® Support

Descaler for heat exchangers and tankless water heater descaling
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PARTS & ACCESSORIES

BucketDescaler Support & Troubleshooting

Welcome to the BucketDescaler support page. here you will find specific information regarding support for this product. if you cannot find the information you need, please contact us.

This area includes some frequently asked support questions. If you have additional questions please contact us.
Short answer is maybe, but using SpeedClean’s SpeedyBright is smart in a few ways. One, it’s a phosphoric based descaler, not hydrochloric and therefore offers powerful performance but without the danger of corroding your sensitive heat exchangers. Secondly, SpeedyBright is classified by UL to NFS/ANSI Standard 60 for potable water systems. Others’ may not be. Oh, and one more thing. SpeedyBright is pre-measured for easy use. Dump it in and dump a gallon of water in and flush tankless heaters quickly. If you would like to use other chemicals, please refer to the support section of this page to download a compatibility sheet.
Using white vinegar is a popular way to clean light scale on household appliances. However, when it comes to cleaning more industrial products, like water heaters, it can be woefully inadequate. White vinegar has small amounts of acid that clean scale over a long period of time. It can take hours, sometimes days to complete a project. Products like SpeedyBright, our liquid descaler utilize custom blends of stronger acids and corrosion inhibitors to quickly descale. SpeedyBright can accomplish in 30 minutes what vinegar does in 4-6 hours.
We recommend that you leave the power on to your unit, set thermostat to lowest temperature setting and then descale as per directions. 
Yes, but only poly glycol. Any other glycol will cause irreparable damage to the unit and void the warranty.
Switch not on
Turn switch on

No power
Check for power at outlet

Bad connection
Check for loose wire connections

Internal pump pressure switch senses high pressure
Ensure output of pump is not blocked

Failed switch
Replace

Failed motor/pump
Replace

Pump not working
Replace pump head or clean and repair

Liquid level too low
Make sure liquid level is above inlet hose strainer in bucket while circulating.

Too much descaling solution
Stop adding acid, Remove some liquid, neutralize and discard according local regulations.

If, after attempting these troubleshooting tips, you continue to have problems, please contact us.

Every BucketDescaler comes with a 1 year parts and labor warranty.

This unit has been carefully tested and inspected at the factory and is warranted to be free from defects in material or workmanship. The company will, under this warranty, repair or replace any parts which prove, upon examination, to be defective. This warranty is F.O.B. factory and is valid for one year from date of purchase by original purchaser.

This warranty does not include unusual wear, abuse, damage resulting from accident, or to the unit, including using unapproved chemicals. Any repair made by others automatically voids this warranty. For repairs or warranty information DO NOT contact the place of purchase. Contact SpeedClean directly.